Q#1: Why is my order not being delivered in the estimated time?
Due to the high volume of orders during certain times of the year, some deliveries may take longer than estimated. If you have any questions, please don't hesitate to contact our customer support center for assistance.
Q#2: Do you ship worldwide?
Answer: Yes we ship almost everywhere in the world.
Q#3: Do you offer same day delivery?
Our standard international shipping takes from 8 to 20 business days.
Q#4: I just placed my order. Can I cancel it?
Answer: Once an order is placed it cannot be cancelled.
Q#5: Can I add/remove products from my order?
Answer: Once an order is placed, it cannot be modified or edited in any form.
Q#6: I placed an order and it was cancelled the same day. What happened?
Answer: There are a variety of reasons why your order may have been canceled. Please contact us.
Q#7: Can I track my packages online?
Answer: You can easily track your packages online.
Q#8: Do you accept returns?
Yes, in case you are not satisfied with your purchase, you can return the item and request a refund of your money. You have 30 days from the receipt of your order to initiate the process. Please refer to our return policies here.